Visitor Information FAQ's

Answers to the most frequently asked questions can be found below to help plan your visit with us. If you have any other enquires not listed below, please call 01604 686543 or email enquiries@kelmarsh.com to find out more

Where is the entrance?

The entrance to Kelmarsh Hall is in the heart of the village, at the cross-road junction, through the gateposts.

The outdoor event site is located behind the lake and requires visitors to arrive from a separate entrance. For any events being held at the hall itself, please use the regular entrance. For events behind held wholly or partially outdoors, or if you are unsure of where to go, please call ahead to find out your entrance point.

Where do I park?

As you head down the main driveway to Kelmarsh, the main carpark is the right, and the overflow carpark is to the right. There are signs to direct you at the turning point. Please only drive up to towards the Hall to park if you require a disabled parking space.

Where is the disabled parking?

We reserve the space in front of the Visitor Centre for blue badge parking. Follow the main drive from the entrance to the circular, gravel drive. Please park to the left, in front of the Visitor Centre.

How long does it take to go around the hall and the gardens?

The route around the formal gardens varies from person to person, but on average takes one hour to complete. If you wish to also visit the wilderness, lakeside walk, and the fairy walk, the route will take about 45 minutes longer.

Visiting the Hall, including the Servants’ Quarters and Laundry takes, on average, one and a half hours to complete.

How do I visit the servants' quarters and laundry?

The servants' quarters and laundry are located underneath the hall, and are included in the hall admissions ticket.
For opening days, times and prices, please see our Opening Times and Prices.

How do I install the visitor app?

The Kelmarsh Hall app enhances the interactive feature at the hall with fact files, games and past residents of the hall telling their stories.
To install, search ‘Kelmarsh Hall’ in the App store or Click Here.

Can I bring a picnic?

Picnics are permitted within the gardens for those paying admission to the site, and there are plenty of benches and grassed areas to sit and eat. Seating outside the Visitor Centre is reserved for Tea Room customers only.

Can I take photographs?

Visitors are welcome to take photographs throughout the Gardens, but we have a few restrictions in place for photography in the Hall. Flash photograph is not permitted in any room, and we request that visitors do not use any stabilising equipment (i.e. tripods, selfie sticks) in the Hall.
There is no photography permitted in the Chinese Room or in the Hunting Passage.

We love to see the photographs our visitors take, so please share and tag us on our social media pages.

If you wish to take photographs of the hall or gardens for a commercial or promotional purpose please call 01604 686543 or email enquiries@kelmarsh.com for permission and to book. For drone images and footage, please call or email for permission and to provide the necessary insurance documents.

Is Kelmarsh Hall & Gardens accessible for wheelchairs, mobility scooters and pushchairs?

We work hard to ensure that all visitors to Kelmarsh can access as much of the site, with as few restrictions as possible. We reserve space for blue badge parking in front of the visitor centre, and access to the visitor centre is ramped.

We offer a useful orientation maps which shows where the location of the assisted access points to the hall and gardens, as well as the disabled toilets and baby changing. It also shows the accessibility of the garden pathways, showing any steps or steep gradients. Many paths in the garden are loose gravel so we recommend that wheelchair users bring a companion to assist them.

Ramps and platform lifts are in place in the Hall to provide almost complete access to the site. We have two platform lifts, one for the main hall and one to provide access to the laundry block and the Learning & Activity Centre. Please ask a member of staff for assistance using the lifts.

Unfortunately, the first floor rooms can only be accessed via a staircase. The laundry tunnel has two steps which may restrict access, but each end can be easily accessed by using the platform lifts.

Are the gardens dog friendly?

We welcome visitors to bring their dogs to the gardens, but request they are kept on a lead during the visit. Owners must clean up after their dogs, and bins can be located around the site. If you use the Tearoom during your visit, we request that you use the Limeshed (our Tea Room extension) or use the outdoor seating.

Dogs are not permitted in the hall, servants’ quarters or laundry, with the exception of assistance dogs.

DO YOU HAVE A CLOAKROOM?

We regret that we cannot offer clockroom facilities for the Hall, and have limited space for coat and umbrella storage in the Hall.
We ask that you don't bring large bags, pushchairs, tripods or other bulky items into the Hall.

Do you sell gift vouchers or afternoon tea vouchers?

We sell gift vouchers for admission to the Hall and Gardens. Please speak to our visitor centre staff or contact the Estate Office on 01604 686543 or enquiries@kelmarsh.com for more information.

If you wish to purchase an afternoon tea voucher, please contact Sweet Peas' Tearoom directly. Details can be found at Sweet Peas' Tearoom

Do you allow smoking?

Smoking is not permitted within the Hall, Servants' Quarters, Visitor Centre or Tearoom.
We strongly discourage visitors from smoking in the gardens, and ask that any cigarette butts are disposed of properly.